Customer Service Agent - Right Now Group : Job Details

Right Now Group are looking for a Customer Service Agent to work with our client, they are a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer focused individual to join their team as a Customer Service Agent.

As a Customer Service Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail oriented individual who can navigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction.

Responsibilities of a Customer Service Agent:

• Handling Customer in-queries / bookings for both Export and Import shipments via Telephone and Email.
• Checking with Airlines and Handling Sheds that shipments have departed as planned.
• Building and maintaining solid relationships with existing and potential customers.
• receiving and responding to quotes enquiries over telephone and email.
• Assisting Export Agent colleagues and Management as and when required.

Candidate Requirements:

• Knowledge of either Exports and/or Imports within Air Cargo.
• Good communication skills via Telephone & Email.
• Must be proactive and have the ability to think outside the box.
• Excellent time management skills to ensure daily tasks are completed.
• Ability to work well within a team and independently.
• Full 5 year checkable work history and a clear DBS.

More Details:

Shift: Monday - Friday

Hours: 09:00 - 17:30

Salary: £25,000-£27,000

Annual Leave: x25 days Plus x8 Bank Holiday days