Customer Service and Client Development Manager - Elis UK Limited : Job Details

We are seeking a proactive and resilient Customer Services and Client Development Manager who will lead our team of Account Managers and Telephone Agents to new heights. This role demands a high-intensity approach to driving customer satisfaction, pushing through change, and ensuring our clients receive top-notch service.

• Team Management: Lead, mentor, and motivate a team of Account Managers and Telephone Agents, fostering a culture of excellence and accountability.
• Account Retention & Renewal: Utilise your commercial acumen to drive account retention and proactively manage account renewals, ensuring customer loyalty and long-term partnerships.
• Change Leadership: Challenge the status quo with a "can do" attitude. You’ll need to be resilient, with the energy to push through change and the creativity to inspire those around you.
• Data Analysis & Improvement: Dive deep into data, analysing churn rates, and performance KPIs to identify trends and opportunities for continuous improvement.
• Customer Onboarding: Take charge of the customer onboarding process, ensuring a seamless and positive experience for all new clients.
• Cross-Functional Collaboration: Work closely with teams across the organization, including Sales, Production, and Marketing, to ensure customer needs are met and exceeded.

• Engaging Personality: You have a natural ability to connect with people, making you an engaging and approachable leader.
• Resilient & High-Energy: You’re not easily deterred by challenges; instead, you see them as opportunities to innovate and grow.
• Forward-Thinking: You’re capable of progression and have a clear understanding of what it takes to move up the ladder.
• Analytical Mindset: Your experience in data analysis helps you to make informed decisions that drive performance and reduce churn.

• Up to £50,000 basic salary + Bonus
• Career Growth: We believe in nurturing talent and providing opportunities for growth within the company.
• Innovative Environment: Be part of a forward-thinking team that is not afraid to challenge the norm and innovate.
• Collaborative Culture: Work with cross-functional teams to make a real impact on our business and our customers.

Ready to Make an Impact?

If you’re ready to bring your high-energy, can-do attitude to a role where you can truly make a difference, we want to hear from you! Apply today and be part of a company that values innovation, resilience, and customer success.