Customer Service and Operations Specialist - Prime Workforce : Job Details

Full-time | PermanentSalary: £30,000 per yearBenefits: Casual dress, company pension, on-site parking

About the RolePrime Workforce is delighted to be recruiting on behalf of an innovative client in the domestic heating industry for a Customer Service and Operations Specialist. Our client is a forward-thinking, fast-growing company offering cutting-edge products within the UK heating market.

In this role, you will represent the brand as a dedicated customer service ambassador, ensuring exceptional service delivery and building strong relationships with key stakeholders. You will also play an important role in improving operational processes, helping the company to continue providing a first-class customer experience.

If you’re passionate about customer service and want to be part of a company focused on growth, innovation, and excellence, this role could be the perfect opportunity for you.

Key Responsibilities

• Customer Support: Respond quickly and effectively to customer enquiries, working collaboratively with internal teams and external partners to resolve issues and exceed expectations.
• Delivery Coordination: Handle delivery enquiries, ensure timely fulfilment of orders, and maintain communication with delivery partners and service agents.
• Lead Management: Follow up on marketing leads generated through various channels, assisting customers with account registration, finding installers, and arranging product demonstrations.
• Customer Engagement: Conduct follow-up calls with customers post-installation to gather feedback and encourage online reviews.
• Call Handling: Manage inbound calls, ensuring a first-class customer service experience and providing support to sales teams where necessary.
• Service Resolution: Address service issues and disputes efficiently, striving to deliver prompt and satisfactory outcomes for customers.
• Process Improvement: Identify opportunities to enhance operational workflows to improve the overall customer service delivery.
• Ad Hoc Support: Carry out additional administrative and operational tasks as required to ensure smooth service delivery.

Do You Have What It Takes?

We’re looking for a confident, organised, and customer-focused professional with the following skills and qualities:

• An excellent telephone manner and communication skills.
• Strong organisational abilities to manage a varied workload effectively.
• IT proficiency, including experience with Excel and Microsoft Office.
• A proactive, self-motivated attitude, especially in a fast-paced environment.
• A customer-first mindset, with the ability to handle challenges effectively and professionally.
• Experience in logistics or delivery management is advantageous but not essential.

What You’ll Bring

Our client values team players who thrive in a collaborative and positive working environment. You will bring a "can-do" attitude, flexibility, and a commitment to excellence that aligns with the company’s mission to deliver outstanding customer service.

Working Hours

• Monday to Friday, 8-hour shifts.

Prime Workforce is proud to represent this exciting client in the recruitment of this role. If you’re eager to join a forward-thinking company within the domestic heating sector, apply now and take the next step in your career!