Customer Service Assistant - Ontrak Recruitment : Job Details

Urgent Customer Service Assistant Required on Saturday 2nd November to cover Battle Bonfire Night.

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

Job Role: Customer Service Assistant

Locations: Battle Station

Shift time: 17:00 - 00:00

Pay rate: £11.44 - £14.36

What makes working for Ontrak so good?

We pay for your training! You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

What does a Customer Service Assistant do?

• Provide an impeccable customer service experience to customers and passengers on the railway.
• Being vigilant and visible to all customers and other members of staff
• Assisting customers with the usage of lifts and luggage
• Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
• Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.
• Must be confident in approaching passengers and helping with travel queries
• Always bringing and outgoing and positive attitude to the station
• Must be able to problem solve
• Constantly proactive during the day helping where needed

Essential Requirements

• You must hold valid ID to work in the UK and have a full national insurance number.
• You will be required to pass a drug and alcohol screening
• You must be available to work on an immediate basis
• You must be outgoing, confident and be able to make station announcements

ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.

Job Type: Part-time

Pay: £11.44-£14.36 per hour

Benefits:

• Free or subsidised travel

• 8 hour shift
• Day shift