Customer Service Assistant - Reed : Job Details

Are you looking for a role within a legal business? Do you have experience within Customer Service?

We are seeking a Legal Support Assistant to provide comprehensive support to our Client in Coventry, ensuring efficient operation and excellent client service. This role involves managing correspondence, client interactions, and administrative tasks within a dynamic legal environment.

• Provide full support to the legal department to enhance operational efficiency.
• Prepare correspondence and manage communications using our case management system.
• Attend to clients both over the telephone and in person, ensuring a professional and friendly service.
• Administer filing systems, including daily filing, and the opening, closing, storage, and retrieval of client files.
• Maintain and develop relationships with new business introducers.
• Assist clients with the initial steps of their legal transactions.
• Prepare mail and enclosures for dispatch.
• Arrange the scanning and photocopying of important documents.
• Perform additional duties and responsibilities as required to support the department.

• Experience in administration, ideally within a legal setting, is highly desirable.
• Demonstrated ability to take initiative and maintain a high level of accuracy in all tasks.
• Excellent telephone manner and comfort in dealing with clients both on the phone and in person.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong team player with excellent communication skills and enthusiasm.
• Highly organised, methodical, and adaptable.
• Interest in progressing within the business department.
• Background in sales or an understanding of legal services sales is advantageous.

• Competitive pension scheme.
• Health cash plan for workplace wellbeing.
• Employee referral bonus.
• Up to 33 days’ paid leave per year, including a Christmas shutdown.

If this sounds of interest, please APPLY NOW!