Customer Service Associate - Collaborate Recruitment : Job Details

• Professional manner and Excellent customer service skills.
• A good understanding of business processes and the supply chain desirable.
• Confidence working with multiple systems is essential

CUSTOMER SERVICE ASSOCIATE JOB SUMMARY:As a Customer Service Associate, you will be an integral member of the team, supporting the smooth running of a busy and dynamic department and providing a first-class service throughout.KEY RESPONSIBILITIES OF THE CUSTOMER SERVICE ASSOCIATE:

• Supporting the customer order fulfilment process and to be able to offer solutions when orders can not be fulfilled.
• Ensure that orders are fulfilled within agreed time frames and handle any associated queries or issues that arise, during the allocation and movement of stock.
• Respond to incoming calls and email queries relating to shipment, delivery, stock updates, or new order requirements etc
• Management of goods into the business, involving working with Purchasing to ensure goods will be in time for the required orders.
• Prepare relevant documentsin line with the requirements of exporting goods out of the UK
• Work closely with both the end customer, external transport / logistics companies, as well as the wider team, to ensure that the customer receives the best service at all times.

SKILLS / EXPERIENCE:

• Previous experience of working in a similar role is essential - You will need to be able to demonstrate excellent customer service skills, have a professional manner and quickly understand the requirements of the customer.
• A good understanding of business processes and the supply chain desirable.
• Good knowledge of Microsoft Office packages.
• Previous experience of working on CRM / ERP packages is essential - our client have a very innovative approach and are constantly reviewing their systems and processes - confidence to work with multiple systems, is essential.
• Strong organisational and administration skills.

Are you looking to work for a company who genuinely value their team, are proud about their ethical values, and focus on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction. Our client is a well-established, growing organisation who offer fantastic benefits to all staff, whether you are a new team member, or have worked there for many years.

• Free parking on site
• Free Snacks, soft drinks, tea and coffee on site, as well as weekly free lunches
• Competitive holiday package, with opportunity to buy / sell extra days
• Team building and other wonderful social events and wellbeing initiatives
• Stunning state of the art offices and break out facilities and a friendly, supportive work environment

For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment