Customer Service Claims Handler - MPJ Recruitment Ltd : Job Details

Customer Service Claims Handler

Monday-Friday 9am-5pm (35 hours per week)

£23,348-£24,000 plus bonus

Birmingham city centre

Hybrid work available

Do you want to begin a career working within insurance?

Or do you have insurance/claims experience but you want to join a UK leading business with excellent progression opportunities?

The role involves giving support and assistance to the Claims Handlers, Adjusters and Managers to ensure claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries, escalating queries and issues arising as appropriate. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the client.

Key Skills:

• Excellent degree of knowledge of liability related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Willing to commence Cert CILA / Cert CII studies
• Minimum 2 years admin/customer service experience

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA’s and KPI’s
• To be accountable for the satisfactory resolution of any issues

The Package:

• Competitive salary
• Hybrid working (equipment provided)
• Enhanced contributory pension
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday (31 days overall)
• Share purchase scheme with interest free loans

Interested in knowing more?

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