Customer Service Co-ordinator - ACS Recruitment Solutions Ltd : Job Details

Customer Service CoordinatorMilton Keynes£27,000 per annumStart date - ASAPMonday – Friday – 37.5 hours – flexible and hybrid workingOur globally known client based in Milton Keynes are currently seeking a Customer Service Coordinator to join their forward-thinking and enthusiastic team.Our client is keen to find a customer orientated individual to join a reputable brand in Milton Keynes.  They are looking for someone that excels in customer service, communication and ensuring smooth business operation. If you have an interest in the world of fashion and e-commerce this could be the role for you!Key Duties:

• Provide strong administrative and customer service support.
• Provide strong support for all Customer Relations teams along with Sales in terms of order book management information, and any associated risks & delays to the orders are captured in SAP.
• Check error reports and book order reports daily to ensure orders are reaching customers on time along with the updating of cancellation dates where required.
• Work closely to ensure system availability dates are maintained on a weekly basis and are as accurate as possible.
• Assist with updating customer supplied pricing, part numbers and other VAS requirements in SAP in a timely manner.
• Support the Customer Relations teams in acquiring labels directly from customers where required and working with the Logistics team to ensure they arrive in sufficient time.
• Ordering license specific hangtags, holograms and other requirements directly suppliers where required and working with the Production team to ensure they arrive in sufficient time to be applied by the factories.
• All other duties and special projects as assigned
• Attend any training and development courses.

The Ideal Candidate:

• Two years of general office experience essential. Preferably within Supply Chain, Order Processing, Order Management or Internal Account Management.
• Good working knowledge of Excel and Microsoft Office
• Excellent communication and organisational skills.
• Passionate about customer service.
• Detail orientated and pro-active.
• Excellent verbal and written communication skills.
• SAP experience is desirable, but not essential.
• An interest in sports and fashion would be highly beneficial

The Offering:

• £27,000 per annum starting salary
• Annual salary reviews (performance based)
• 5% annual bonus
• Flexible working hours – 37.5 hours per week
• Hybrid working (1 day from home per week)
• Progression opportunities
• Staff discounts
• 24 days annual leave plus bank holidays