Customer Service Co-Ordinator - DS Smith : Job Details

About the role? 

We are looking for a highly organised and customer-focused Customer Services Co-Ordinator to join our team at our Newcastle site. In this role, you will be responsible for maintaining strong customer relationships, handling and resolving queries and complaints, and ensuring accurate document record-keeping.

Reporting to the Supply Chain Manager, you will play a key role in the customer service operations, ensuring that our customers receive the best possible experience. You will work closely with internal departments and suppliers to meet customer requirements, manage complaints, and proactively resolve any challenges that arise.

To thrive in this role, you’ll need to be highly motivated, ambitious, and able to build and maintain strong working relationships in a fast-paced manufacturing environment.

About You

Minimum Requirements:

• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills
• Proven ability to perform at a high level in a fast-paced customer service environment
• Proficiency in Microsoft Office and general computer literacy
• Ability to prioritise and manage workload effectively

Preferred Requirements:

• Previous experience in a manufacturing environment or similar

If you're a proactive problem-solver with a passion for delivering exceptional customer service, we'd love to hear from you!

Benefits

• Competitive salary
• 25 days holiday plus bank holidays? 
• Pension scheme, life assurance and income protection 
• Salary sacrifice electric car scheme 
• Employee Assistance Program 
• Employee Discounts 
• Cycle to work scheme 

Location:  Newcastle

About us  

We’re DS Smith, the company who are redefining packaging for a changing world.  We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. 

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.