Customer Service Coordinator - The Caraires Consultancy : Job Details

*Please read carefully before applying*

Customer Service Coordinator - French, Spanish/Italian speaking.

Monday - Friday -£30,139 per annum (after training)

Hours: Rotational weekly

6am - 2.30 and 7 am - 2.30 pm2pm - 10.30 pm and 2.30 pm - 11 pm

Long term temporary contractPermanent opportunity for the right candidate

50% Hybrid working after training period

To be considered for this role you MUST be able to speak French. In addition you MUST also be fluent in either Spanish OR Italian.

Our customer focused automotive client based in the heart of Rugby is seeking an experienced individual within customer services. This is a fast-paced, high pressured environment where you will be resolving issues from inbound calls.

Main Duties:

• Manage the full breakdown process in French and Spanish/Italian
• Keeping customers and dealers informed about their case
• Receive and accurately log customer requests within designated systems
• Look for, and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
• Organise the payment conditions in relation to the breakdown case

Responsible for:

Handling the full breakdown process in the required languages for all products supported within the department, according to the correct procedures and high standards:

• Collect all necessary data regarding the breakdown
• Arrange the payment
• Contact the repairing dealer and find an acceptable solution for the customer
• Inform all involved parties on-time about the progress of the repair and costs
• Communicate in a professional way and inform all parties on the next step
• Log all information, each action and conversation in a concise manner in the case management tool

Person spec:

• Excellent communication skills
• Sound IT and admin skills
• Ability to pick up new systems and procedures with ease
• Enjoys problem solving
• Customer Focused

Benefits of working through The Caraires Consultancy:

(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £50 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.

Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.