Customer Service Coordinator - React Recruitment Limited : Job Details

Our client based in Gillingham requires a Customer Service Coordinator for temp contract.

Location Gillingham

Length of contract IMMEDIATE start available following successful interview

Rate per hour £12.33 ph PAYE, via React Recruitment Ltd

Hours Monday to Thursday - 8.30am to 5pm

Friday 8.30am to 4pm - 39 hour week

Customer Service Coordinator - responsible for sales support of company products to UK and Northern Ireland customers.

Customer Service Coordinator duties:

• Processing customer orders for the UK market using the company’s ERP system
• Sending order confirmations daily
• Sending customer proof of deliveries
• Systematically following up on UK customer enquiries and quotation requests received
• Releasing customer orders to the warehouse for dispatch
• Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
• Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
• Assisting customer service staff, as appropriate when workload permits
• Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department
• Calling and emailing customers with order status updates
• Managing and dealing with the daily call intake

Customer Service Coordinatorperson spec:

• Essential: GCSE in English and Mathematics (or Equivalent)

• Desirable: Previous experience in a similar role within a Supply Chain department

Knowledge

• Essential: UK Customer Service skills

Technical skills

• Essential: Computer Literate with knowledge of Windows operating system
• Desirable: SAP

Customer Service Coordinator personal qualities

- Strong communicator verbally and written

- Pro-active and able to take ownership

- An analytic approach to problem solving

- A good thinker and active listener

- Good time management skills

- Good problem-solving skills

- Self-starter with the ability to quickly learn about new processes