Customer Service Coordinator - Forterra : Job Details

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognizable brands such as Thermalite blocks, London Brick, Ecostock, Cradley, Formpave and Jetfloor, Bison Precast.

Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving.

Forterra represents exactly what we do and have always done. Our purpose is to manufacture products that are the essential to the nation’s construction sector, helping our customers build with ease and confidence. Moreover, we continue to lead our industry in terms of standards and safety.

We are currently looking for a full-time motivated and enthusiastic individual to join our busy team in the position of Customer Service Coordinator, working Monday to Friday between the hours of 8.45am - 5pm.

Salary starting at £23,000 rising to £24,000 upon a successful probationary period.

Do you feel you have the skills & personality to succeed within our busy sales and customer service centre. You would be the first point of contact for our for all queries or orders across a range of our building products. You will be working as part of an engaged and motivated team who strive to provide the outstanding service to our customers.? If yes, this role could be for you.

Your duties would include but not limited to the following;

• Serve as the primary point of contact for our merchant and housebuilder customer enquiries and processing orders for our building products.
• Processing orders and managing customer accounts.
• Working closely with our other departments to ensure smooth operations and effective communications.
• Ability to manage a busy workload with excellent problem-solving skills and a customer centric attitude.

About you;

• Drive to provide excellent customer services.
• Confident & outgoing personality
• Proficient in MS office and CRM software.
• Strong communication and interpersonal skills

What we can offer you;

• Competitive salary benefits package
• 27 days annual leave plus Bank Holidays
• Monthly performance related bonus scheme
• Free on site parking
• A supportive and collaborative team environment
• Life Assurance and Company Pension Scheme up to 10% employer contribution
• Gym benefit and Cycle 2 Work Scheme
• Access to Employee Assistance Programme for self and family members
• Reward and recognition schemes