Customer Service Coordinator - The Caraires Consultancy : Job Details

£ 29,203 (after training)

3 weekly Rotating shifts including days & evenings (latest finish is 8pm)

1 weekend in 3 would be required to work.

24/7 operation in modern offices based in Rugby.

• Are you seeking an interesting varied Customer Service role which you can really get your teeth into?
• Are you passionate about Customer Service and are an effective problem solver?

If the answer is YES then this might be the job for you!!

Our client based in Rugby, is seeking a Customer focused individual to join their busy team. This is a fast-paced role involving problem solving and quick thinking.

Duties:

• Receiving and logging hi-volume calls from drivers who have broken down
• Proactively liaising with dealers and customers
• Source and negotiate solutions to resolve cases
• Monitor the quality of cases and identify corrective action where appropriate
• Supporting the Help Desk

Person Spec:

• Excellent Customer Service skills
• Ability to pick up systems and processes with ease
• Customer focused with a logical approach to problem solving and decision making
• Able to 'think on your feet'
• Superb communication skills
• Must possess a positive and pro-active attitude

Interested?

Please apply now!

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Working through Caraires...

(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.

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The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.