Customer Service Coordinator - UBT : Job Details

Location: ChesterfieldSalary: £32,000 - £36,000Job Title: Customer Service Coordinator.

Are you a skilled and proactive professional with a talent for leading by example and driving exceptional customer experiences? Do you enjoy taking ownership, delegating tasks, and ensuring smooth operations through daily team coordination?

We are partnering with a leading UK-based manufacturer that designs and supplies innovative, high-performance solutions for industrial applications. This is a fantastic opportunity to step into a leadership role within a company known for its commitment to excellence and customer success.

What’s in it for you?

About the Company

This leading manufacturer delivers robust and innovative pumping solutions to industries such as mining, quarrying, water treatment, recycling, and heavy industry. Their cutting-edge products, including slurry pumps and dewatering systems, are trusted to enhance operational efficiency and reduce downtime in the toughest environments.

Operating both in the UK and internationally, the company is renowned for tailoring solutions to meet client needs, offering a full-service approach that includes design, installation, and ongoing maintenance. With a focus on reliability, customer care, and innovation, they pride themselves on fostering a culture of accountability and success.

Key Responsibilities

• Lead daily team huddles to prioritise tasks, set goals, and align team efforts.
• Delegate responsibilities effectively, ensuring smooth workflows and prompt responses to client needs.
• Manage customer enquiries via Freshdesk, ensuring efficient ticket resolution and high service standards.
• Collaborate across departments, such as sales and operations, to deliver seamless and high-quality customer experiences.
• Utilise tools like HubSpot (CRM) and VoIP systems to streamline communication and improve team performance.
• Act as a hands-on leader, supporting and empowering the team while driving continuous improvement.

What You’ll Bring

• Proven experience in a customer success or leadership role, ideally in a fast-paced environment.
• Strong skills in team coordination, delegation, and communication.
• Familiarity with CRM/ERP systems such as Freshdesk or HubSpot is highly desirable.
• A proactive, solution-focused mindset with a passion for delivering exceptional customer outcomes.
• Willingness to pick up the phone is essential.

Location & Flexibility

• Based on-site in Chesterfield, with the possibility of hybrid working after an initial period.
• Hours: 7:30 am - 4:30 pm, Monday to Friday, with early finishes every other Friday.

Salary: £32,000 - £36,000