Customer Service Coordinator - Reed : Job Details

• Annual Salary: £22,300 (basic customer service experience) - £25,000 (office-based customer service experience) 
• Location: Onsite with free parking
• Job Type: Full-time (9am-5pm)
• Temp to perm role

We are seeking a dedicated Customer Service Administrator to join our clients team in Ipswich. This role is ideal for someone passionate about providing exceptional customer service and enjoys working in a dynamic environment. The successful candidate will handle customer inquiries, manage administrative tasks, and contribute to the overall efficiency of our operations.

• Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.
• Process orders, forms, applications, and requests from customers.
• Maintain customer databases, ensuring all information is up-to-date and accurate.
• Handle and resolve customer complaints in a professional manner.
• Coordinate with other departments to ensure customer needs are met promptly.
• Prepare and distribute customer activity reports.
• Manage administrative tasks such as filing and copying.

• Proven experience in customer service; office-based customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong organisational skills and attention to detail.
• Ability to multitask and handle multiple priorities.
• Proficiency in MS Office and experience with database management.
• A proactive approach to problem-solving and a strong team player.

• Competitive salary based on experience.
• Free parking on site.
• Opportunities for professional development and training.

To apply for the Customer Service Administrator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.