Customer Service Coordinator - MSC Mediterranean Shipping Company (UK) : Job Details

Customer Service Coordinator - Import Key Accounts (BCO)

Full time, permanent

We are looking for a Customer Service Coordinator to work within our Import Customer Service department. Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Key Accounts team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s.

At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.

Skills and experience you’ll bring to us

At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself.

You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.

How you will help us and what you can expect

In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be a point of contact for our customers with the ability to manage your own workload to work in line with MSC and your team’s KPI’s.

This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.

The key responsibilities for this role also include:

• Booking line deliveries and releasing merchant containers in line with customer instructions

• Ensure all documentation and funds (where appropriate) are received

• Manage containers off quay in accordance with commercial agreements

• Provide customer reports within agreed deadlines

• Invoice query Resolution

• Contribute towards ideas & discussions for department evolution

• Utilise training plans to increase knowledge & experience

• Ensure flexible approach to colleagues and workload

What We Offer You

• Buy or sell holiday scheme (opportunity to buy or sell up to 5 days)
• On-site artisan restaurant
• Discounted gym memberships
• Learning and development opportunities
• Dress for the day policy
• Generous pension scheme

MSC Group UK are proudly a Disability Confident Employer.

If you feel this is the next step in your career, please apply now.