Customer Service Coordinator - New Appointments Group : Job Details

This is an exciting new opportunity to join a successful business in a brand new roles as a Customer Service Coordinator. This position offers the chance to play a key role in the company's continued growth and success while working in a dynamic, customer-focused environment.

Purpose of the Role:

• Handling internal and external customer requests professionally, efficiently, and with a focus on maintaining exceptional customer service standards.
• Prepare quotations, including pricing and commercial decisions.
• Process sales orders, track order progress, manage promotions, respond to enquiries.
• Communicate effectively via phone, email, and web-based systems to ensure smooth operations and teamwork.
• Maintain flexibility and a team-oriented approach while embracing change.

Essential:

• GCSEs (or equivalent) in English and Maths at grade C or above.
• Proven experience in customer service, including handling enquiries, quotations, managing order processes, and coordinating shipments.
• Skilled in liaising between customers and internal teams to deliver effective service for new and existing clients.
• Demonstrated ability to build and maintain relationships with internal and external customers.
• IT Proficient, including Microsoft Office tools (Word, Excel, Outlook).

The Benefits:

• Group Personal Pension Plan
• Life Assurance
• Employee Assistance Programme
• Company Sick Pay
• Cycle to Work Scheme
• Subsidised Restaurant facility
• Free onsite parking

Hours:

• 08:00 to 16:30 Monday to Thursday and 08:00 to 13:30 on Friday.

Please submit your CV outlining your relevant experience and explaining why you are interested in this role. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

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