Customer Service Coordinator - Michael Page Business Support : Job Details

The Customer Service Coordinator will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations.

Client Details

Our client is an established multinational corporation in the FMCG industry. With a substantial workforce exceeding 50,000 employees globally, they uphold a strong reputation for quality and innovation while striving to make a positive difference in the world.

• Manage patient records and coordinate appointments.
• Ensure the efficient and smooth day-to-day operation of the office.
• Handle customer inquiries professionally and promptly.
• Maintain a high level of product knowledge to provide accurate information.
• Coordinate with the internal team to ensure patient satisfaction.
• Assist in the execution of marketing initiatives.
• Contribute to team effort by accomplishing related results as needed.

Description

We are currently seeking a dedicated and empathetic Patient Coordinator to join our team. As the Patient Coordinator, your primary responsibility will be to contact patients to conduct stock checks on their food supply. This role requires strong communication skills, attention to detail, and a compassionate approach to patient care.

• Make outbound calls to patients to inquire about their current food supply.
• Conduct stock checks to assess the availability of essential food items.
• Record and update information accurately in the database.
• Provide empathetic and supportive communication to patients during calls.
• Collaborate with the inventory team to ensure accurate stock assessments.

Profile

A successful Customer Care Coordinator should have:

• Proven experience in a customer service role.
• Excellent communication, organisational and interpersonal skills
• Ability to work well in a team environment.

Job Offer

• An hourly wage of £12
• Opportunity to work in a multinational FMCG company.
• A supportive team-oriented work environment.
• Opportunity for personal and professional development.
• Temporary job contract with potential for extension.

If you're passionate about customer service and eager to make an impact within a global FMCG company, we encourage you to apply for the role of Customer Service Coordinator.