Customer Service Coordinator - Reed : Job Details

Customer Services Coordinator

• Location: Bradford
• Job Type: Full-time
• Salary: £28,000

Reed Business Support are recruiting on behalf of a long-standing packaging wholesaler based in Bradford. Due to continued growth with the company my client is looking for a dedicated Customer Service Coordinator to join their team.

This role involves managing the day-to-day workload of 2 Customer Service Advisors and ensuring the delivery of excellent customer service standards.

Day-to-day of the role:

• Manage and coordinate the workload of the Customer Service team
• Handle order taking and processing on a daily basis, and provide support during seasonal peaks
• Maintain and enhance the standard of customer service excellence
• Build and sustain strong relationships with both internal and external customers, ensuring all key tasks are completed within prescribed timelines
• Resolve customer issues, manage returns and credits, and update customer accounts with any additions, deletions, or amendments
• Responsible for managing the Sales mailbox and ordering office supplies
• Conduct data analysis and reporting, and ensure compliance with company core values
• Be a key contact for 2 large accounts
• Process web shop downloads – cover for holiday/illness

Required Skills & Qualifications:

• Proven experience in a Sales/Customer Service role
• Strong organisational and coordination skills to manage a team and multiple tasks
• Excellent communication and interpersonal skills to build relationships and interact effectively with different stakeholders
• Ability to handle customer issues and resolutions proficiently
• Competence in data analysis and basic reporting
• Familiarity with B2B and E-commerce platforms like Amazon is advantageous
• Proficiency in managing email communications and processing orders efficiently

Benefits and other information:

• Opportunities for professional development and training.
• Supportive team environment with scope for personal growth
• Working hours: Monday -Thursday 8.30 - 5.00 (1/2-hour lunch break) Friday - 8.30 - 2.30 (1/2-hour lunch break)