Customer Service Executive - 24-7 Recruitment Services Ltd : Job Details

Job Description:

24/7 are thrilled to be partnered with one of the biggest supply chain providers in the UK. Our client is looking for a Customer Service Executive based in Peterborough.

Shift and Pay Information for an Accounts Manager:

• Monday to Friday - 7.5 hours per days (timings to be agreed)
• Salary in the region of £26 to £28K

Main Accountabilities:

• Liaising between different Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent
• Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/defleets
• Manage inbound process for all new vehicles, loading expected arrivals to fleet management and inspection systems, progress any Goods In Transit claims or unexpected arrivals to timely conclusion
• Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Take ownership of requests, amendments and cancellations, liaising with the client/booking agency/other Operations where required
• Manage vehicle return process, ensure vehicles are inspected and estimated within agreed KPIs, work with FFM to authorise repair level
• Proactively offer problem solving solutions as required and escalate where necessary.
• Provide any additional support for the customer account team as required, including operational/logistics issues/queries, take ownership and manage to a successful resolution ensuring all parties are kept informed and systems updated
• Provide additional support to the customer account team with booking activity
• Ensure quality, safety, environmental and other policies and procedures are adhered to.
• Responsible for program work instructions, processes and operating procedures

For this job you will require:

• Strong communicator at various levels - ability to assess individual customer needs
• Strong Administration skills
• Proven track record in a customer service environment
• Automotive Industry Experience preferred
• IT literate and able to adopt to new technologies
• Ability to liaise with internal customers, including director level communication, communication with external media clients and with internal and external service providers
• Excellent communication both verbally and written