Customer Service Executive - Reed : Job Details

Customer Service Executive

Reed

Job Location : Uxbridge, UK

Posted on : 25/06/2024 - Valid Till : 22/12/2024

Job Description :

Our client is seeking a proactive and customer-oriented Sales and Customer Service Executive to join our team. This role involves a blend of sales and customer service tasks, including order processing, making outbound calls, upselling, and managing customer relationships. The ideal candidate will be a team player with excellent communication skills and a drive to meet weekly targets.

Day to day of the role:
  • Process orders received via phone and email efficiently and accurately.
  • Make daily outbound calls to both existing and new customers to generate sales.
  • Upsell products to new and existing customers, enhancing their experience and our business growth.
  • Rejuvenate business by re-engaging with past customers and encouraging repeat business.
  • Follow up on sample requests and ensure timely responses to customer inquiries.
  • Take incoming sales calls and operate the Live Chat System in the absence of the Sales Team.
  • Work collaboratively with the Customer Service Team, Despatch, Accounts, and H/R departments to ensure seamless operations.
Required Skills & Qualifications:
  • Proven experience in sales and customer service roles.
  • Ability to meet and exceed set weekly targets.
  • Strong administrative skills to manage the documentation from calls and account management.
  • Experience with conducting mailshots/mailers to existing and/or new customers.
  • Excellent communication skills to engage customers and understand their needs.
  • Ability to stay informed on all products and update customers on new offerings.
  • Proficiency in gathering and documenting customer information and reactions.
  • Adept at answering customer queries and providing detailed product information.

Salary : 26000 - 28000

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