Customer Service Executive - Lorien : Job Details

Customer Service Executive

Glasgow - 2 days onsite

Until end of March 2025

Inside IR35

The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.

As a Customer Servicing Executive, you will support the attraction and retention of high value customers by fulfilling servicing requests. You will also support the company's internal colleagues and relationship teams, with technical servicing across transactional banking products and digital services.

Key Responsibilities:

• Experience of working with internal and external stakeholders, with an ability to fulfil requests in a timely manner, taking ownership to drive customer outcomes.
• Supporting bulk of support calls for new devices
• Technical support
• Phone email chatbot support
• Understanding of Commercial & Corporate clients including structure, ownership, and different entities (Limited Co, LLP, Charities, Sole Trader etc.)
• Knowledge of our Corporate Client's digital needs and understanding the importance of a digital first culture within the team.
• Ability to achieve KPIs aligned to delivering a customer experience second to none.
• Adheres to Risk and Control procedures, policies, and processes, including TCF compliance regulatory guidelines.

Skills:

• Customer Service skills essential
• Service Desk/Help Desk Analyst
• Banking background
• Strong comunication skills
• Solid customer service experience

Please apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.