Customer Service Executive - ESS Employment Ltd : Job Details

Location: Yate

Start Date: Immediate

Permanent Vacancy

Salary: £25,000 per annum - salary review after 3 months

Working Hours: Monday to Friday 8.30am- 5.30pm

Customer Service Executive

ESS Employment are seeking a Customer Service Executive. The role will involve being fully responsible for the efficient and effective administration of selected existing and potential accounts.

The successful candidate will be working within a fast-paced environment and will be confident when dealing with all levels of people.

Duties:

• Processing orders into the system within 24H.
• Acknowledge all orders to the customers within 24H.
• Ensure digital and physical filing is kept up to date to ensure documents are easily found and compliant for audits.
• Ensure customers are informed about Leadtime and status of their orders. Any issue impacting customer’s orders/products needs to be communicated in timely manner.
• Handling customer’s queries and day to day requests.
• Answering incoming calls and emails.
• Send Customer’s Complaint form when receiving a claim if needed and direct customer to the right contact. Acknowledge customer’s complaint within 24H.
• Chase the relevant teams to ensure each claim’s response is sent on a timely manner.
• Open orders, back orders & stock reports to be issued and shared with Customers at least on monthly basis.
• Setting up regular meetings with customers to discuss account situation (open queries, open orders, future orders etc)

The candidate:

• Putting customer at the centre and being passionate about Customer Service
• Have a strong desire of Excellence.
• Providing the highest levels of service from the business and organisations
• Being proactive and being a decision maker
• Able to work under pressure.
• Experience of working in Customer Service and in an office.
• Ability to communicate at all levels.
• Flexibility towards change.
• Attention to details, Planning and Organisational skills.
• Time Management and ability to work under pressure.

BENEFITS:

• Free car parking
• Company Pension Scheme
• Medical Insurance
• Free breakfast, tea and coffee !

If this vacancy is of an interest to you, please do not hesitate to apply!

In order to be considered for the role please email your CV at your earliest convenience t

ESS EMPLOYMENT Ltd work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional and friendly approach to recruitment. See our website for more information.