Customer Service Executive - Reed : Job Details

Customer Service Executive

Monday - Friday 9 am - 5:30 PM 

£23,000-£25,000 per annum

As a customer service executive, you will be responsible for:

• Providing exceptional customer service to each individual customer
• Handling escalated customer complaints and resolving them in a timely and professional manner
• Developing and implementing customer service policies, procedures, and standards
• Training and coaching new and existing staff on best practices and customer service skills
• Monitoring and evaluating the performance of the team and providing feedback and guidance
• Collaborating with other departments to ensure smooth and efficient operations
• Reporting on customer service metrics and trends

To be successful in this role, you should have:A minimum of 3 years of experience as a customer service executive or a similar roleExcellent communication and interpersonal skills, both written and verbalProficiency in CRM systems and Microsoft Office applicationsA positive and customer-oriented attitude

If you are interested in this opportunity, please send your CV and a cover letter to by November 30, 2023. We look forward to hearing from you.