Customer Service Executive - Reed : Job Details

Customer Service Executive

The company I’m representing is looking for a Customer Service Executive to join their friendly team in Crawley.

You will be responsible for managing day-to-day customer queries, including call handling, email correspondence, subscription database management, order administration, and secure payment processing.

Benefits:

• Four weeks paid annual leave plus bank holidays, increasing to five weeks after one year of service.
• 35-hour work week.
• Excellent working environment in modern premises.
• Comprehensive training program.
• Opportunities for career development within a growing company.

Day to Day of the Role:

• Handle inbound customer calls and email correspondence with a confident and friendly manner.
• Action changes to subscription databases and administer orders efficiently.
• Securely process customer payments and maintain accurate records.
• Work closely with Client Account Managers to ensure promotional and product details are up-to-date and accurate.
• Provide exceptional customer service and resolve queries with excellent attention to detail.
• Operate effectively in a fast-paced, service-driven environment.

If this is of interest to you, please apply now!