Customer Service Executive - Tate Guildford : Job Details

*** Customer Service Executive **

IMMEDIATE START & INTERVIEWS

• £25k-£28k based in exp
• Full Time Office Based with flexi hours
• Based in Woking, Surrey
• Free Parking

Our client is an International Business in Woking, Surrey, now seeking 2 Customer Service Executives to join a small yet busy team.

You will provide office-based support to external sales team, they are the first point of contact for customer enquiries, (telephone, email and webchat) quotation requests and order placement. You will take customer enquiries and own them though to completion.

As the primary contact for new and existing customers, the Customer Experience Executive is tasked with ensuring the meticulous handling of all customer-related matters. Managing inquiries, creating quotations, processing orders and updating customers in a timely manner.

Key Duties:

• Serve as the lead point of contact for all customer and account management inquiries.
• Use entrepreneurial spirit to maximise every opportunity to win, use knowledge of our products to upsell and offer alternative where relevant, based on price, margin and availability.
• Own customer and external sales team enquiries via telephone, webchat and email through to completion.
• Build and maintain trusted, strong and long-lasting client relationships with key accounts.
• Provide accurate information and pricing on our products via official quota2ons and telephone calls.
• Ensure the accurate and timely processing of customer quotations, orders and enquiries using our agreed formats and processes.
• Collaborate with sales team to identify new business opportunities.
• Process payments/refunds for orders placed via our website.
• Liaising with our accounts team to ensure credit and pro forma accounts are managed correctly.
• Maintain efficient and accurate electronic filing systems

Requirements:

• Confident taking calls, emails and webchats from potential customers and guiding them though products
• Ability to confidently create quotations and process orders with pace and accuracy while multi-tasking in a busy office environment.
• Able to co-ordinate large projects, acting as a point of contact, working directly with the planning team to manage schedules and deliveries.
• Manage customer expectation with proactive communication ensuring customers are always up to date with their order & project status.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.