Customer Service Executive - Tate Southampton : Job Details

Customer Service Executive - Hybrid Role

Our client, a well-established and reputable organisation recognised as a global leader in their industry, is seeking to recruit a Customer Service Executive. As the first point of contact for customers, you will deliver exceptional service and play a key role in ensuring customer satisfaction.

This is a fantastic opportunity to join a forward-thinking company that values its employees and offers an array of excellent benefits, including:

• 25 days of holiday plus bank holidays
• Free parking
• A modern, well-equipped working environment
• Early finish on Fridays
• Hybrid working arrangements

Role: Customer Service ExecutiveLocation: Hedge EndSalary: £25,000 per annum

Key Responsibilities

• Serve as the first point of contact for inbound customer support enquiries within the contact centre.
• Effectively triage customer enquiries by creating tickets or case references and assigning them to the appropriate department or team member via email, phone, or written communication.
• Monitor open tickets and cases, ensuring their resolution by liaising with relevant colleagues or escalating issues when necessary.
• Provide regular updates to customers to ensure a smooth and positive customer journey.

What You'll Need to Succeed

• A strong commitment to delivering outstanding customer service.
• Excellent communication skills, both verbal and written.
• The ability to manage multiple tasks effectively.
• Previous experience in a customer service role.
• A proactive, "can-do" attitude and the ability to perform under pressure.
• A collaborative and team-oriented approach.
• Confidence in using IT systems-knowledge of SAP or ERP order management systems is an advantage.

If you are passionate about providing exceptional service and meet the required skills and experience, don't miss this opportunity-apply today

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.