Customer Service Executive - Dynamite Recruitment Solutions Ltd : Job Details

Customer Service Executive - Hybrid working  Hybrid working: This position will allow you to work 2 days at home and 3 days in the offices. Location: Portsmouth Salary: £23,750 plus an opportunity to earn an additional 5%   Plus, Fantastic benefits which include the following:

• Hybrid working
• Pension - 6% contribution 
• Employee car scheme 
• Well-being hours 
• Employee car scheme 
• Gym memberships 
• Car schemes 
• Holiday of between 25 and 30 days dependent on level of service 
• Enhanced maternity
• Private medical insurance, paternity and premature baby leave 
• Learning hours And several more    

Hours: Monday – Friday, 37.5 hours  (you will need to be flexible between the hours of 8AM and 6PM) As a Customer Service Executive you will work within a specialist department to manage customers via email and on the telephone with their needs . Key duties will also include:

• You will be speaking to customers on the phone and via email
• You will also work with third-party suppliers to provide a seamless service for the customer
• You will assist the customer from the first notification of an incident through to completion and anything in between
• You will take accurate information from the customer whilst processing the details onto the system
• You will need to be able to make fast decisions on who is at fault and document this with accuracy
• You will manage multiple inboxes whilst taking calls and need to be able to prioritise
• You will also need to be able to take down high volumes of information quickly and accurately and manage your time effectively to chase repairs and complete tasks between calls.
• The quality of the calls you make are paramount to the business. You need to take ownership of a problem, using your initiative and seeing it through to the end. 

The ideal Customer Service Executive will have/be:

• Previous experience of managing customers on the telephone or in a call centre environment
• Will have ideally worked in insurance, financial services, accident management, car dealerships, garages or anything similar although this isn’t essential
• Will have the ability to multitask
• Will be well organised
• Will have the ability to take down information quickly and with accuracy
• Will be fully competent in using Microsoft Word and Excel
• Will have excellent attention to detail
• Will enjoy being busy

To be considered for this position please submit your CV asap or call the Commercial Team on .