Customer Service Executive - Reed : Job Details

• Annual Salary: £26k - £30k
• Location: Hungerford
• Job Type: Full-time

We are excited to offer an opportunity for a proactive and customer-focused individual to join our fast-growing company as an Customer Service Executive. This role is integral to our operations, ensuring customer orders are processed efficiently and relationships are nurtured. If you have a knack for organisation and a passion for customer service, we want to hear from you.

• Raising and progressing customer orders through to delivery.
• Building and enhancing relationships with customers.
• Liaising between customers and the studio for artwork approvals.
• Maintaining internal sales processes and customer stock management.
• Providing support for the external sales team.
• Handling new sales enquiries and estimating.
• Managing customer complaints and ensuring a high-quality customer experience.
• Engaging with customers primarily by telephone and email, with occasional in-person meetings at our purpose-built site.

• Previous experience as a Customer Service Executive is preferable.
• Professional, personable, outgoing, and friendly demeanour.
• Ability to work collaboratively as part of a team.
• Capable of working under pressure and to tight timescales.
• Excellent communication and organisational skills.
• Proficiency in Microsoft Office.
• Organised and focused with exceptional attention to detail.

• Competitive salary.
• Opportunity to be part of a thriving and growing business.
• Work in a dynamic and supportive team environment.
• Regular working hours: 8:30am – 5:30pm, Monday to Friday.

To apply for the Customer Service Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.