Customer Service Executive - PIB Group : Job Details

The role of a Customer Service Representative is to obtain and complete references, update systems with relevant information based on the actions you have taken and ensure the correct decision has been made based on information obtained.

• Assess tenancy applications and make decisions in line with Let Alliance’s criteria
• To support all Referencing customers through every step of the process by providing efficient and professional customer service which is focussed on getting it right first time
• To take ownership and responsibility of your workload, ensuring that your required allocation of work is cleared by the end of each day
• To be cross skilled in all aspects of the Referencing process, including inbound calls, outbound calls and the administration function to provide cover as appropriate and directed
• Document all actions fully and accurately in the case log and update the letting agent/applicant when needed
• To report any problems encountered to a Team Leader or Senior Referencing Executive
• To be aware of the department targets and work as part of a team to ensure you strive to influence this in a positive way
• To identify and make recommendations for improvements to current working practices
• To highlight potentially fraudulent applications through the relevant channels to ensure that any risk to Barbon or its customers is reduced or mitigated completely

Full training will be provided.Further informationAs well as a competitive salary we offer the following benefits -

• Equivalent of Company pension scheme
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-219 908