Customer Service Executive - Recruit4staff : Job Details

Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Customer Service Executive to work in their busy office based in Chester. For the successful Customer Service Executive our client is offering:

• £22,500 - £24,000 per annum (subject to the revised National Minimum Wage 2025)
• Days role, Monday - Friday 9 am-5:30 pm, 37.5 hours per week 
• Permanent position
• 22 days holiday rising 1 day per year (up to 25)
• Company Pension Scheme
• Benefits package
• Opportunities of hybrid working after 6-month probation 

The Role of the Customer Service Executive :

• Responsible for handling customer service enquires after holidays are booked 
• Responding to inbound calls and emails
• Escalating queries to specialist teams where necessary 
• Providing resolutions and additional information to customers as and when required 
• Administer amendments to bookings and extras at the customer's request

What our client is looking for in a Customer Service Executive :

• Previous experience working in a customer service role - ESSENTIAL
• Travel Industry or Holiday Industry Experience - HIGHLY DESIRABLE 
• Excellent communication skills - ESSENTIAL
• Computer Literate - ESSENTIAL
• Customer Care and complaint management experience - ESSENTIAL

Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer  Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside  For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.