Customer Service Insurance Advisor - Insure Recruitment : Job Details

Join a thriving insurance team—delivering first-class customer service!

Are you passionate about providing exceptional customer service? Looking for a rewarding career working for a leading insurance provider?

Then we have the perfect opportunity for you! We're working with our client,  to find an enthusiastic and customer-focused individual to join their established team based near Fareham.

About the role:

You'll be joining a supportive team of 12, managed by a friendly and inspiring team leader, where building genuine rapport with clients is key. Our client prides itself on putting customers first, so KPIs are focused on quality interactions and understanding individual needs, not call volumes or length of calls, etc. You'll handle inbound calls from existing customers, answer enquiries, and provide expert guidance on a wide range of insurance products, from personal lines (car, home, travel) to commercial offerings (farm, estate, tradesman, hospitality, etc.). Full product and insurance training will be provided!

While insurance experience is a plus, it's not essential. We're looking for individuals who:

• Prioritise the customer: You naturally go the extra mile to provide outstanding service.
• Excel at communication: You're a confident communicator with the ability to build rapport and understand client needs.
• Are highly organised: You can manage multiple systems (training provided!) and prioritise tasks effectively.
• Embrace learning: You're eager to learn about insurance products and develop your expertise.
• Possess strong IT skills: You're comfortable using MS Office and learning new systems.

What you’ll receive.

• Comprehensive training: Full training on all products and systems will be provided, ensuring you have the knowledge to succeed.
• Supportive environment: Join a friendly and established team where your contributions are valued.
• Diverse product range: Gain exposure to both personal and commercial lines insurance, broadening your skill set.
• Excellent benefits: Enjoy 25 days of holiday + your birthday off + bank holidays, Westfield Health benefits, discounted gym membership, a stakeholder pension, and free parking. Salary is flexible depending on your experience. 
• The role is fully office-based, and the working hours are Monday to Friday, 9 am-5 pm (35-hour week).
• Once you have received your training in Wickham, there are options to work from either an Alton or Winchester office if this is closer to where you reside.
• A driving licence and own transportation are desirable; however, there is good access to bus links from Fareham station.

If you're ready to join a company that values its customers and employees, we want to hear from you! Apply today with your latest CV

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.