Customer Service Administrator - UBT : Job Details

Description

We are currently seeking a Customer Service Administratorto join a well-established, family-run SME based in Newtown, Powys. Working within a busy existing team of 6 you will be required to provide friendly, helpful customer service, develop a base of existing accounts & bring on new customers.

Key duties and responsibilities

• Answer incoming telephone calls in a timely and professional manner
• Processing of telephone, email & website orders
• Advise customers of products and services on offer
• Professionally handle customer queries & resolve any issues in line with personal level of responsibility
• Develop and maintain relationships with existing accounts
• Take part in daily telesales campaigns to develop customer relations and increase sales
• Make proactive sales calls to potential new accounts
• Conduct follow up calls to existing accounts to promote new products and services
• Assist with any other reasonable tasks as required

Requirements

• Previous experience of working in a similar role

• Experience of working to KPI’S
• Good telephone interaction
• The ability to work well in a team
• Working knowledge of IT programmes
• Practical and logical; the ability to solve problems quickly and accurately
• Keen attention to detail
• Strong literacy & numeracy skills

Benefits

• Salary of £27,000- £30,000
• Bonus scheme available after probationary period
• 25 days holiday per annum plus bank holidays
• Provision of lunch every day
• Working Hours - Full time preferred but part time consideredFull Time - Monday - Friday 8am-5pm Part time - to be discussed