Customer Service - Macildowie Recruitment and Retention : Job Details

THE OPPORTUNITY:Macildowie are currently recruiting for a Customer Service Advisor working for a lovely business based in Leicester.This is a temporary role until the end of January, full time hours Monday to Friday and is fully office based. THE ROLE & YOUR RESPONSIBILITIES:Receiving and processing orders from customers and members of the public, answering the phone and receiving emails / post.To include taking e-commerce orders and placing them on behalf of the customer.Checking prices / currency, delivery instructions, get up / ticketing requirements, confirmations, purchase orders & delivery windows.Responsible for maintaining records of stock orders, tracking them to ensuring they are processed and shipped within the Companies turn around criteria. Liaising with the Customer / Sales Agents /warehouse / packing department / e-commerce department & accounts department. Filing & keeping customer records.Checking the Monthly Orders Report periodically through the day, to ensure that despatches are made in an efficient timely manner. Make decisions regarding despatches. (Pantherella accounts)Creating Invoices, ensuring that all goods are invoiced on the day they are despatched. Validating & Processing Credit notes. Producing Pro Forma Invoices. ensuring that pro-forma accounts receive their pro- forma invoices in time to despatch their goods on time and ensure that nothing is despatched until payment of said pro-forma has been paid.Chasing customers for payment of pro-forma invoices & liaising with the accounts department.Ensure that despatches have the correct documentation. Produce documentation for Couriers & Shipping. General duties assisting in any other department as & when required. Answering the door for reception to welcome visitors on-siteAttend meetings either on site or via Teams as and when required.Handling customer returns for all channelsCreate or updated spreadsheet data to assist with shipments.Following the Companies Health & Safety Policy and being aware that Health, Safety & Welfare are the responsibility of everyone. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered you MUST be immediately available for work and have shipping experience

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.