Customer Service - Search : Job Details

Customer Service

Location: Gosforth (Hybrid working - fully on-site during training)Hours: Monday - Sunday, 35 hours per weekSalary: £23,500 per yearContract: 6-month contract (Starting in January)

Are you passionate about providing outstanding customer service? Do you have a natural ability to help others and resolve issues effectively? If you're looking for a new challenge in a supportive and rewarding environment, we want to hear from you!

We are recruiting for a Customer Service Advisor to join a customer-focused team. In this role, you will assist customers with a variety of queries and provide effective solutions through phone, email, and chat support.

• Customer Support: Deliver excellent service to customers via phone, email, and live chat, addressing inquiries and resolving issues.
• Problem-Solving: Handle a range of customer concerns, ensuring quick and accurate resolutions.
• Account Management: Assist customers with managing their accounts, including processing requests and providing information on products and services.
• Complaint Handling: Resolve complaints professionally and empathetically, ensuring customer satisfaction.
• Record Keeping: Accurately document all customer interactions and transactions.
• Sensitive Situations: Handle sensitive customer situations with empathy, especially when dealing with vulnerable customers or bereaved family members.

• Communication Skills: Strong verbal and written communication skills.
• Customer Service Experience (Desired): Previous experience in a customer service role is beneficial but not essential. We're looking for someone with a passion for helping people and solving problems!
• Empathy and Professionalism: The ability to remain calm, professional, and empathetic in all situations.
• Problem-Solving Skills: A proactive approach to finding solutions for customers' needs.
• Attention to Detail: Ensure all interactions are recorded accurately and processes are followed.
• Willingness to Learn: We'll provide full training and support to help you succeed!

• Background Checks: You will be required to pass a credit check and DBS check as part of the recruitment process.

• Training and Support: Comprehensive training will be provided to help you succeed in the role.
• Make a Difference: Your work will have a real impact on customers' satisfaction and experience.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age