Customer Service - Dynamite Recruitment Solutions Ltd : Job Details

This is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times.Location: Hybrid /Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per weekSalary: £25,000 Rising to £29,500*Plus, fantastic benefitsMUST BE ABLE TO START ON 13th JANHours of work: You will work 40 hours per week on a shift rota between 7.45AM and 8.45PM, Monday to SundayDynamite recruitment is proud to be working with a UK based service provider who are looking to recruit Customer Service Advisors/Call Handlers to join a specialist team.As a Call Handler/Customer Service Advisor your tasks will include the following:

• Assist a specialist team with managing client enquiries, via email and on the telephone.
• Providing updates to customers.
• Prioritising workload in terms of deadlines and importance
• Liaising with third parties both internally and externally to manage expectations.
• To complete high volumes of highly important administration to support with each client need.
• To manage vulnerable, panicked and challenging people and circumstances with professionalism
• To ensure that you meet with compliance.

The ideal Customer Service Executive/Call Handler will have/be

• Call handing, call centre, customer support experience previously.
• Will ideally have coordinated and supporting a customer from start to finish.
• Will have good communication skills and experience.
• Will have the ability to multitask when under pressure.
• Will be able to prioritise.
• Will have good administration skills and experience.
• Be fully competent in using Microsoft Office

To be considered please submit your CV asap.INDJ