Customer Service - Reed : Job Details

Job Title: Customer Service Agent

Location: Leatherhead (Hybrid to begin, transitioning to fully remote)

Salary: £12.31 per hour

Hours: 4:30 PM - 11:00 PM, Saturday and Sunday

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Agent. This role will initially be based in our Leatherhead office with a hybrid working arrangement, eventually transitioning to a fully remote position.

Key Responsibilities:

• Provide exceptional customer service via phone, email, and live chat.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies.

Requirements:

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software and tools.
• Reliable internet connection for remote work