Customer Service Manager - French Selection UK : Job Details

FS UK

Customer Service ManagerLocation: Manchester, Greater ManchesterSalary: Up to £35,000 per annum Ref: 2337EM

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2337EM

The company:A well-established British company conducts domestic and international business with suppliers and clients in over 50 countries.

Main duties:To be leading a team of customer service representatives and working closely with internal teams to guarantee that our clients always receive the best possible service.

The Role:- To oversee the daily functions of the customer service department- To ensure efficient handling of customer inquiries, order entry, and timely resolution of issues, and adherence to service standards- To coordinate and oversee the efficient distribution and timely updates of new price lists, ensuring seamless communication both internally and externally- To coordinate with carriers to ensure timely and accurate delivery of products- To effectively manage credit control processes, it is imperative to provide robust support for activities such as order release and backorder management- To assist the Head of Sales in effectively managing key accounts and addressing their daily requirements- To keep track of back orders and monitor sales orders to effectively manage inventory- To create an environment which encourages ownership, responsibility and accountabilityThe Candidate:- Experience in leading the team- Proactive in ensuring the team/customer has a positive outcome at all times- Skilled at establishing strong relationships at every level- Strong multitasking abilities, excels in prioritization, pays keen attention to detail, and adeptly handles a diverse range of tasks - Ability to address product availability issues before they impact the customer- Understand and learn new products as they are released for sale- Self-motivated attitude, conscientious and excellent personal discipline- Computer literate MS Excel knowledge is essential- Excellent communication & interpersonal skills - Confident, proactive & dynamic

Salary: Up to £35,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.