Customer Service Manager - VIQU Limited : Job Details

Customer Operations Manager – Up to £50,000 – Derby

VIQU are recruiting for a customer operations manager on behalf of an award-winning business dedicated to delivering innovative worldwide solutions.

The ideal candidate will have excellent leadership skills and proven experience of leading a team who has helped to support transactions. The customer service manager will lead a rapidly growing service desk team, ensuring customer issues are dealt with effectively whilst providing high quality support.

Requirements of the Customer Service Manager:

• Proven experience in managing and developing service desk teams in a payment, retail technology, logistics, or similar industries which involve high-volume transactions.

• Experience in troubleshooting some form of payment system/ transaction system (eg Point of Sale (POS), mobile payments, payment gateways ect.)

• Familiarity with payment security standards or similar in adjacent industries.
• Strong leadership and communication skills, with the ability to inspire and lead teams.

Key Responsibilities of the Customer Service Manager:

• Develop a growing service desk team, driving excellence in troubleshooting and supporting issues like transaction failures.
• Motivate and manage other members of the service desk team.
• Ensure the service desk operates efficiently and in line with business goals and security standards.
• Manage escalations and resolve complex technical issues.
• Collaborate closely with internal teams to identify areas for improvement.

Customer Operations Manager – Up to £50,000 – Derby

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Jack Mcmanus, by sending your updated CV to .

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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