Customer Service Manager - Travail Employment Group - Burgess Hill : Job Details

Customer Service Manager (Renewable Energy)

£28,000 - £32,000, Burgess Hill, Monday to Friday 9am - 5pm, 23days + Bank Holidays, Pension

The Role

Our client, an established and highly successful business in the renewable energy sector, are hiring a Customer Service Manager to join their team as part of their growth plans. Working in a busy role, you will be responsible for overseeing the daily operations of the Customer Support teams, ensuring all employees are supported and able to perform their duties effectively and in accordance with company standards. Some duties include:

• Addressing customer issues and ensuring that the service provided by staff meets company standards.
• Supporting the HR team with the onboarding and offboarding processes.?
• Managing administrative functions.
• Coordinating and scheduling training and performance evaluations.
• Maintaining a safe and efficient work environment.
• Supporting both office and field teams.

Requirements

The successful Customer Service Manager will have previous customer service management or supervisory experience. It is preferred that the successful candidate comes from a background in renewable energy, so priority will be given to those with this experience. You will be an excellent communicator who is passionate about providing an outstanding customer experience and developing your team to do so too. You will be skilled in diplomacy, with a proactive and organised approach to your work. This role could suit someone who has worked as a customer service team leader, team supervisor or customer experience manager.

Company Information

Our client is a rapidly expanding business in the renewable energy sector. They have grown significantly in the past 12 months, moved to new larger offices and have no plans on slowing down in 2025. Due to the fabulous growth, they are experiencing, there is a real opportunity for an individual to develop their career through undertaking professional development and training courses. They have a great dynamic team and are looking to have some positive and proactive join them on their journey.

Package

• £28,000 - £32,000 per annum depending on experience
• 9am - 5pm (with 1 hour paid lunch)
• Pension
• 23 days holiday and bank holiday

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.