Customer Service Manager - Pertemps Crawley Perms 304 : Job Details

Do you excel at managing teams, driving performance, and ensuring exceptional customer service? If so, we have an exciting opportunity for you!We are recruiting on behalf of a reputable Aviation Supplier, who are seeking a Customer Service Manager to join their team in Horsham.This pivotal role involves managing a team of 4-5 Sales Account Managers, improving processes, setting and monitoring KPIs, SLAs, and conducting one-to-one reviews.Key Responsibilities

• Lead and inspire a team of Sales Account Managers, driving individual and team performance.
• Establish and monitor KPIs, SLAs, and team objectives to ensure service excellence.
• Handle escalated customer issues to ensure swift and satisfactory resolutions.
• Analyse team statistics and performance data, compiling comprehensive reports using Excel.
• Identify opportunities to streamline processes and improve workflows.
• Foster a collaborative and high-performing team environment.

Requirements

• Proven management experience, ideally leading customer service or sales account teams.
• Strong background in the aviation industry, with excellent product knowledge.
• Solid understanding of export processes and regulations.
• Proficiency in Excel and data analysis for reporting.
• Excellent communication and problem-solving skills.

Package

• £38,000 - £40,000 per annum DOE.
• Monday to Thursday, 8:30 AM - 5:00 PM; early finish on Fridays at 4:15 PM.
• Hybrid working options available.
• Join a supportive, forward-thinking team with opportunities for growth.

If you're ready to take the next step in your career and bring your expertise to a growing and innovative company, we want to hear from you!