Customer Service Manager - The Recruitment Co : Job Details

My client based in Middlesbrough is currently looking for a Customer Services Manager to join their team on a permanent basis.

The role would suit someone who has direct managerial/team leader experience in a fast paced, customer service lead environment. You will be responsible for supervising a small team of agents, as well offering great customer care to an already established client base.

Duties of the role include:

• To lead and support a small team of customer service agents
• Adopting a hands on approach between managing the team, and building and developing your own existing client relationships
• To monitor the teams performance
• Handling of complaints in timely and professional manner
• Handling incoming customer queries for new business
• Liaising effectively between customer service and other departments, ensuring customer satisfaction at all levels

Salary: £27k-£30k depending on experience

Hours: Mon-Fri, 40hrs per week (some flexibility with start and finish times)

Role: Immediate start, permanent from day one

The Recruitment Co is an equal opportunities employer

CPMiddlesbrough