Customer Service Manager - Lloyd Recruitment Services Ltd : Job Details

Job Title: Customer Service ManagerLocation: RedhillSalary: £38-40k (dependent on experience)Job Type: Permanent

About the Role

We're looking for a customer-focused leader to manage a small, close-knit customer service team. You'll play a pivotal part in delivering exceptional service, maintaining high levels of client satisfaction, and improving operational efficiency through proactive problem-solving.

Key Responsibilities

• Lead and motivate the team to deliver outstanding customer service.
• Manage client requests, meeting KPIs and SLAs.
• Optimise processes and build strong client relationships.
• Monitor and improve team performance.

What We're Looking For

• Proven management experience in customer service or a similar field.
• Strong Microsoft Office 365 skills.
• Excellent communication and organisational abilities.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.JM14528