Customer Service Manager - Oyster Recruitment Limited : Job Details

We have an exciting opportunity for a driven and experienced Customer Service Manager. This pivotal role will bridge the gap between sales and production, ensuring customers receive a seamless and exceptional service from order to delivery.

Key Responsibilities:

• Manage all aspects of customer service to ensure a smooth and efficient order-to-delivery process
• Act as the key liaison between sales, production planning, finance, purchasing, technical, dispatch and customers
• Build and maintain strong relationships with customers in the high-end, 5-star market
• Collaborate with the Export Sales Manager to support international clients and understand diverse cultural needs
• Develop and optimise customer service functions, leveraging strong influencing and organisational skills
• Ensure an exceptional customer experience through effective communication, problem-solving and process improvements
• Continuously refine customer service processes to enhance efficiency and satisfaction

What They’re Looking For:

• Proven experience in customer service management, ideally within high-end retail or a similar luxury market
• Strong background in managing cross-functional teams and liaising with various departments.
• Experience in building and maintaining relationships with premium clients
• Exceptional communication and influencing skills, with the ability to manage customer expectations and resolve issues efficiently
• Strong organisational skills and the ability to adapt in a fast-paced, evolving environment

If you are passionate about delivering excellence and thrive in a fast-growing business, we’d love to hear from you.