Customer Service Officer - LMA - eFinancialCareers : Job Details

Customer Service Officer

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction makes a difference?

The bank foster a collaberative, customer-first environment where your contributions are valued.

Location: The City

Salary: £28K

• Engaging with customers via phone, email, secure messaging, and post, providing timely and effective solutions.
• Managing customer queries-identifying needs, resolving issues, and ensuring a seamless experience.
• Opening & maintaining accounts-handling transactions, payments, and account updates with accuracy.
• Supporting online banking users-assisting customers in navigating our digital platform.
• Handling complaints with care-resolving concerns professionally or escalating when necessary.
• Ensuring compliance-working closely with internal teams to uphold regulatory standards.

• Customer service experience-ideally within banking, retail, or financial services.
• Strong communication skills-both written and verbal, with an excellent telephone manner.
• Attention to detail-you're meticulous, organised, and thorough.
• Tech-savviness-comfortable with CRM systems, Microsoft Office, and digital platforms.
• Problem-solving mindset-you take initiative and think on your feet to support customers effectively.

Desirable skills:

Banking or financial services experience (especially in Savings).Knowledge of Consumer Duty, GDPR, or Data Protection regulations.