Customer Service/Operations - C&M Travel Recruitment : Job Details

Customer Service/Operations SpecialistDo you thrive in a fast paced environment and have a passion for delivering exceptional customer service?  This well established travel company are looking for a Customer Service/Operations Specialist to join their growing team.  Your role will be to ensure a seamless travel experience for clients addressing all post booking queries while delivering excellent customer service.Customer Service/Operations Specialist Role and Responsibilities

• Manage all customer related issues post booking
• Make any necessary amendments, cancellations ensuring all details are correct
• Process payments
• Manage and schedule changes
• Issue tickets and travel documentation

Customer Service/Operations Specialist Skills and Experience Required

• Previous experience of using a GDS
• Proven Customer Service/Operations experience within the travel industry
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Well organised and customer focussed

Customer Service/Operations Key Benefits

• Hybrid working
• Salary up to £27,000 depending on experience
• Wellbeing days
• Discounted travel