Customer Service Planner - Appcast Enterprise : Job Details

What you will do 

The Customer Service Coordinator will support the installation team by planning and tracking installations and optimizing the utilization of available labour resource. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the end-to-end delivery of the project to the client ensuring project milestones and deadlines are achieved.

What we offer

• Competitive salary

• 25 paid holidays + Bank Holidays & and sick pay

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders including Customer Service

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

• Training on our company values

How you will do it 

• Effectively communicate and build strong relationships with customers, installation engineers and managers.

• Preparation of programmes and schedules.

• Effectively negotiate with suppliers and coordinate the delivery of material and equipment.

• Coordinate the manpower planning of a team of engineers.

• Produce fast and accurate information for engineers and customers.

• Monitor the progress of installations to ensure they are working to schedule and minimize downtime.

• Ensure all installation information is available, complete and up to date.

• Assist with the scheduling of sub-contractors.

What we look for 

Required 

• Customer Service experience

• Strong organizational skills

• PC literate, including knowledge of Microsoft Office

Preferred

• Experience of scheduling and co-ordination of a field based engineers or a similar field

• Knowledge of the security systems industry or construction/facilities industries

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