Customer Service Rep - Parkside Office Professional : Job Details

Job Title: Customer Service RepresentativeLocation: UxbridgeSalary: £25,000Are you passionate about providing excellent customer service? Do you have a proactive approach and thrive in a fast-paced environment? We are seeking a dynamic Customer Service Representative to join our team in Uxbridge. If you enjoy helping customers and have great organizational and problem-solving skills, we want to hear from you!Key Responsibilities:

• Act as the first point of contact for customers via phone and email
• Handle inbound calls and make outbound calls when necessary
• Provide clear, practical advice to customers
• Record detailed notes of all customer interactions
• Proactively assist customers with their queries
• Adhere to company procedures and processes

Requirements:

• Experience with technical processes and systems is highly desirable
• Strong organizational skills and the ability to multitask effectively
• Self-motivated, flexible, and willing to switch between tasks as needed
• Excellent telephone manner with strong verbal and written communication skills
• Passionate about delivering high-quality customer service
• Ability to show initiative and solve problems efficiently
• Knowledge of SAP and Excel is useful, but not essential