Customer Service Representative / Advisor - Hays Specialist Recruitment Limited : Job Details

Hays is seeking dedicated Customer Service Representatives to join a thriving team in Melton Mowbray! We are looking for individuals who are passionate about providing exceptional customer experiences and are eager to contribute to a positive and dynamic work environment. In this role, you will be the crucial first point of contact for our client's customers, acting as a friendly and knowledgeable representative of the company. You will be responsible for handling a variety of customer enquiries, resolving issues promptly and efficiently, and ensuring that every interaction leaves a lasting positive impression. This is a chance to join a team where your contributions are valued and where you can truly make a difference in customer satisfaction. We need people who are not only skilled communicators but also empathetic listeners, capable of understanding and addressing customer needs with patience and professionalism.

Your New Role:

As a Customer Service Representative, you'll be the vital link between our clients and their valued customers. Your responsibilities will include:

• Handling Enquiries: Responding to customer queries via phone, email, and live chat with professionalism and efficiency.
• Problem Resolution: Investigating and resolving customer complaints and issues, ensuring customer satisfaction.
• Order Processing: Accurately processing customer orders, returns, and exchanges.
• Information Provision: Providing comprehensive information about products, services, and company policies.
• Record Maintenance: Maintaining accurate customer records and updating information in the CRM system.
• Team Collaboration: Working closely with team members to achieve departmental goals and maintain high service standards.

What You'll Need to Succeed:

• Excellent Communication: Strong verbal and written communication skills.
• Customer Focus: A genuine passion for providing exceptional customer service.
• Problem-Solving Skills: The ability to resolve customer issues effectively and efficiently.
• IT Proficiency: Competence in using CRM systems and other relevant software.
• Organisational Skills: The ability to manage multiple tasks and prioritise effectively.
• Teamwork: A collaborative approach and the ability to work well within a team.

What You'll Get in Return:This is a fantastic permanent opportunity offering:

• A competitive salary of £24,000 per annum.
• Permanent employment with a reputable organisation.
• A supportive and positive working environment.
• Opportunities for career development.
• Standard company benefits.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk