Customer Service Representative - Barrow-in-Furness - Enterprise Mobility : Job Details

Overview

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.

We’re looking for passionate and customer-focused individuals to join our team as Customer Service Representative in Cumbria. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

What You’ll Do:

As a Customer Service Representative, you’ll be the friendly face that ensures our customers’ rental experience is smooth, efficient, and memorable. From rental to return, you’ll:

• Provide exceptional, friendly, and efficient service using our proven sales and service techniques.
• Facilitate the rental process by verifying driver details and ensuring a seamless experience from start to finish.
• Handle customer questions, comments, and complaints with professionalism and a positive attitude, resolving any issues to ensure complete satisfaction.

What We Need From You:

• A passion for delivering top-notch customer service in a dynamic, face-to-face environment.
• A flexible approach to work, including weekends and evenings, with the ability to work 45 hours per week.
• An upbeat attitude and a commitment to providing a world-class service experience every time!

You’ll be rewarded with an hourly rate of £11.44, plus the opportunity to grow with a company that has a strong history of supporting its employees.

Why Choose Enterprise Mobility?Not only are we a global leader in the mobility space, but we’re also proud to remain a family-owned business. Our CEO, Chrissy Taylor, is the third generation of the Taylor family to lead the company, ensuring a strong vision for the future and a commitment to stability. This long-term approach gives us the ability to focus on doing what’s best for our employees, our customers, and our business, even in challenging times.

Ready to make a difference? Apply today and join the Enterprise Mobility family!

Responsibilities

Key Responsibilities, but not limited:

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
• Process rental agreements accurately and efficiently, ensuring that the customer completes and signs all necessary documentation.
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures.
• Assist customers with loading and unloading luggage into rental vehicles, ensuring that they are comfortable and familiar with the vehicle's features before departure.
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
• Provide excellent after-sales support, including assisting customers with returning vehicles, processing payments, and resolving billing discrepancies.

Qualifications

Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service or retail.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process. 

You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don’t drive due to a disability.

No drug or alcohol related offence on driving record within the last five years is permitted.

Hours: 45 hours

Location: Cumbria covering surrounding areas Barrow-in-Furness, Kendal and Whitehaven

Pay: £11.44